Terms of Service

We are Jeju Ventures, LLC (“Company,” “we,” “us,” “our”), a company registered in Delaware, United States, with its principal place of business at 169 Madison Ave, STE 15920, New York, NY 10016.

We operate the website https://arkhq.io (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Our Service is designed exclusively for transactional and operational emails—such as password resets, order confirmations, account notifications, and similar one-to-one communications—and is not intended for bulk marketing, promotional campaigns, or unsolicited commercial messages.

You can contact us by email at [email protected] or by mail to 169 Madison Ave, STE 15920, New York, NY 10016, United States.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to:

• Access the Services; and
• Download or print a copy of any portion of the Content to which you have properly gained access

solely for your personal, non-commercial use or internal business purpose.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section, please address your request to: [email protected].

Your submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

By using the Services, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete
• You will maintain the accuracy of such information and promptly update it as necessary
• You have the legal capacity and you agree to comply with these Legal Terms
• You are not a minor in the jurisdiction in which you reside
• You will not access the Services through automated or non-human means
• You will not use the Services for any illegal or unauthorized purpose
• Your use of the Services will not violate any applicable law or regulation

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

We accept the following forms of payment:

• Visa
• Mastercard
• American Express

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date.

Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.

Free Trial

We offer a 7-day free trial to new users who register with the Services. The account will be charged according to the user's chosen subscription at the end of the free trial.

Cancellation

You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [email protected].

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, database, or directory without written permission
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Disparage, tarnish, or otherwise harm us and/or the Services
• Use any information obtained from the Services to harass, abuse, or harm another person
• Make improper use of our support services or submit false reports of abuse or misconduct
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Upload or transmit viruses, Trojan horses, or other malicious material
• Engage in any automated use of the system
• Attempt to impersonate another user or person
• Interfere with, disrupt, or create an undue burden on the Services
• Copy or adapt the Services' software
• Decipher, decompile, disassemble, or reverse engineer any of the software
• Sell or otherwise transfer your profile

Email Content Restrictions

You agree not to use the Services to send emails that:

• Contain or link to malware, viruses, or other malicious code
• Constitute phishing attempts or email spoofing
• Contain illegal content or promote illegal activities
• Contain content that infringes on intellectual property rights
• Contain defamatory, obscene, or threatening content
• Violate the privacy or publicity rights of any third party

Sending Practices

You agree to:

• Only send emails to recipients who have provided valid consent or with whom you have a legitimate business relationship
• Honor all unsubscribe and opt-out requests within ten (10) business days
• Include a valid physical postal address in all commercial emails
• Use accurate “From,” “To,” and “Reply-To” information
• Use subject lines that accurately reflect the content of the email
• Maintain bounce rates below 5%
• Maintain spam complaint rates below 0.1%

Prohibited Activities

You agree not to:

• Send unsolicited bulk email (spam) or unsolicited commercial email
• Send emails to purchased, rented, or harvested email lists
• Send emails to lists that have not been permission-verified
• Use the Services for any form of email fraud or deception
• Attempt to circumvent suppression lists or send to addresses that have bounced or complained
• Use deceptive headers or misleading subject lines
• Engage in any practice that damages our sender reputation or IP addresses

You acknowledge and agree that you are solely responsible for compliance with all applicable anti-spam and email marketing laws, including but not limited to:

• The CAN-SPAM Act of 2003 (United States)
• Canada's Anti-Spam Legislation (CASL)
• The General Data Protection Regulation (GDPR) (European Union)
• The Privacy and Electronic Communications Regulations (PECR) (United Kingdom)
• Any other applicable federal, state, or international laws governing electronic communications

You represent and warrant that:

• You have obtained all necessary consents to send emails to your recipients
• You maintain accurate records of consent for all email recipients
• You have implemented appropriate mechanisms for recipients to unsubscribe
• You will promptly process all unsubscribe requests
• Your email practices comply with all applicable laws and regulations

The Services may contain links to other websites (“Third-Party Websites”) as well as content belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us.

We are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content. If you decide to access Third-Party Websites, you do so at your own risk.

We reserve the right, but not the obligation, to:

• Monitor the Services for violations of these Legal Terms
• Take appropriate legal action against anyone who violates the law or these Legal Terms
• Refuse, restrict access to, or disable any of your content
• Remove from the Services files and content that are excessive in size or burdensome to our systems
• Otherwise manage the Services to protect our rights and property

We care about data privacy and security. Please review our Privacy Policy: https://arkhq.io/privacy-policy.

By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Germany. If you access the Services from any other region of the world, you are transferring your data to Germany, and you expressly consent to have your data transferred to and processed in Germany.

These Legal Terms shall remain in full force and effect while you use the Services.

Email Service Suspension and Termination

Without limiting the foregoing, we may immediately suspend or terminate your account and access to the Services if we determine, in our sole discretion, that:

• Your spam complaint rate exceeds acceptable thresholds
• Your bounce rate exceeds acceptable thresholds
• Your sending practices damage or threaten to damage our sender reputation or IP addresses
• You have violated our Acceptable Use Policy or Anti-Spam Compliance requirements
• Your account has been reported for abuse by recipients, ISPs, or third parties
• Continuing your service poses a risk to our infrastructure, other customers, or the email ecosystem

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”).

YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

The arbitration will take place in New Castle County, Delaware.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. No arbitration shall be joined with any other proceeding, and there is no right for any Dispute to be arbitrated on a class-action basis.

Exceptions to Arbitration

The following Disputes are not subject to binding arbitration:

• Any Disputes seeking to enforce or protect intellectual property rights
• Any Dispute related to theft, piracy, invasion of privacy, or unauthorized use
• Any claim for injunctive relief

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

Email Deliverability Disclaimer

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

• Your use of the Services
• Breach of these Legal Terms
• Any breach of your representations and warranties
• Your violation of the rights of a third party
• Any overt harmful act toward any other user of the Services

Email-Specific Indemnification

In addition to the foregoing, you specifically agree to indemnify and hold us harmless from and against any claims, damages, losses, or expenses arising from or related to:

• The content of emails you send through the Services
• Spam complaints filed against you or your sending practices
• Violations of anti-spam laws or regulations, including CAN-SPAM, CASL, GDPR, or any other applicable laws
• Blacklisting of our IP addresses or domains caused by your sending practices
• Claims by email recipients related to emails you sent through the Services
• Damage to our sender reputation caused by your use of the Services
• Any regulatory fines, penalties, or enforcement actions resulting from your email practices

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Data Retention for Email Services

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: